Support for your Order

Fulfillment

• I have not received my keycode.
• I have not received a download link.
• I lost my keycode or download file.
• I have not received my CD.
• An error appears when I try to download my software.
• Add a backup CD to my order.

Orders & Products

• I am unable to place an order.
• I have not received an order confirmation email.
• My email address is incorrect.
• My software does not work.
• Can I download the software more than once?

Payments & Billing

• I want to request a refund.
• Where's my refund?
• I want to dispute a charge.
• I need a printed receipt.
• I need a VAT refund.
• I need a W-9 form.
• Can I pay by purchase order?
• I am sales tax exempt.
• Update my credit card for subscription
• I want to cancel my recurring payment